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Got a Frequently Asked Question?

Here are our frequently given answers.

We've collected common questions along with their answers here. Please review these, and if we haven't answered your question, please contact us through our Feedback page.
 

Online Ordering

For questions about our online ordering system, delivery, past orders and managing your account, click here.

General Nutrition/Ingredients/Calories

Potbelly Sandwich Shop Frequently Asked Questions

How do I find nutritional and allergen information on your website?
You can find out nutritional values and Big 8 Allergen info for our menu items by visiting our Nutrition Calculator page. Vegan/Vegetarian designations are available on this page as well. If you have any questions that aren't answered in the nutritional section, please feel free to contact us and we'll do our best to get you the answer.

Is your cheese pasteurized?
All of our cheeses are made with pasteurized milk.

Is your cheese made with animal-sourced rennet?
All of our cheeses are made with non-animal-sourced rennet.

Is your bread vegan?
Our Regular bread is vegan. Our Multigrain bread has honey in it, so it is not vegan. For other vegan/vegetarian information please refer to our Nutrition Calculator page.

What kind of Oil do you use on your sandwiches, and is it an allergen?
We use a highly-refined soybean oil, which is NOT considered an allergen by FDA standards. You will need to consult with your physician to determine whether or not you can eat it.

I always say “no oil,” but sometimes I get it — what gives?
Our Hot Peppers come packed in highly-refined soybean oil, which holds their flavor. But if you would like less of it, just ask us to drain the peppers for you.

What makes your hummus "zippy?"
Our hummus is made with some of the oil from our hot peppers to add a little spice. If you're not sure whether you'll like it, just ask for your hummus on the side. If you're a fan of our peppers, you'll love our hummus.

What do the calories on your menu board include for each sandwich?
The calories on our menu boards include whatever is listed in the description of the sandwich, such as bread, meat(s) & cheese. Toppings are listed on the left side of the menu board, and you can also use our Nutrition Calculator to get calories for your particular sandwich order. Please note: our Regular and Multigrain breads have the same calorie count.

How can I find out the calories or nutrition on an individual part of my sandwich or salad?
You can use the Nutrition Calculator to build your sandwich or salad, then underneath the Nutrition Facts section, click on "Add to My Meal," then "Show Full Meal." You will then see a pop-up window with the breakdown of everything you have added to your meal.

Are you doing anything to reduce the sodium levels in your food?
We are always working with our venders to ensure that our food remains tasty and wholesome, and sodium plays a part in each. We understand you may have a desire for lower sodium options and we are constantly looking for ways to give our customers exactly what they want.

What does "all-natural chicken" mean?
Our chicken has no artificial colors, flavors, chemical preservatives or artificial ingredients and is minimally processed. We take pride in serving only the finest quality all-white breast meat in our sandwiches as well as our salads.

Crave-Worthy Sandwiches

Can I get a vegetarian Pizza Sandwich?
Of course! Just let us know when you order.

I'm a Vegan. Can I still order the Mediterranean?
No problem! All you have to do is ask for a Mediterranean on regular bread (our multigrain bread has honey in it so it is not vegan friendly) with no feta cheese, and the sandwich is vegan!

Can I still get the Vegetarian Sandwich?
The Vegetarian sandwich has moved to our Underground Menu. You can still order it at any time.

Can I still get a PB&J?
Certainly! Our PB&J sandwich has moved to our Underground Menu, but you can order one at any time.

Can I get artichoke hearts, cucumbers or roasted red peppers added to any sandwich?
Yes! There will be an extra charge for each of the premium ingredients if they aren’t in the original sandwich recipe, but we'd be happy to provide you with a made-to-order sandwich!

Why don’t you offer BIGS/SKINNYS in all of your shops?
When we open up shops in a new part of the country, we start with a base menu, which allows us to ensure that the shop team is able to deliver a great experience to all of our customers. Once we feel that the shop is ready, we look at introducing other options.

What’s the difference between an Original, BIGS, SKINNYS? And thin-cut?
• The Originals is available in all of our shops, and is what you see on our main menu board.
• A BIGS is 1/3 more bread, meat, cheese and toppings, and you can get any sandwich in a BIGS as long as you’re in a market that carries the BIGS bread.
• SKINNY sandwiches are a slimmed-down version of our famous Originals, so you get 1/3 less bread, meat and cheese
(and they make a good pairing with a side of soup). We offer 3 SKINNY Sandwiches: T-K-Y, Mushroom Melt & Hammie.
• “Thin-cut” is how we cut our bread if you don’t want quite as much of it—instead of just cutting it in half, we take out 1/3 of the bread. Same great taste, but fewer carbs! You can get any Originals or BIGS thin-cut (our SKINNYS already come that way).

Abundant Salads

What if I don't want one of the salad toppings, can I leave it off?
Of course! All of our salads are made to order. Just tell our team what topping you don't want and we'll be happy to oblige.

Can I swap Feta Cheese for Blue Cheese in my salad?
You sure can! You can ask for our salad made with any of our cheeses.

I'm a vegetarian. Do any of your salads come without meat?
Our salad menu has lots to offer our vegetarian fans! Our Chickpea Veggie Salad has loads of chickpeas (not only yummy, but full of protein) and is topped with fresh cucumbers, grape tomatoes, diced red onions, crumbled blue cheese and chopped eggs. Or we can make you an Uptown without the chicken for a delicious vegetarian feast filled with fruits, nuts and cheese. And if you want something else, just let us know. We're happy to help you get the salad you crave.

What kind of lettuce do you use in your salads?
We use a mix of spinach, romaine and iceberg lettuce. We added spinach after hearing from our fans that they would like some greener greens.

Can I get just spinach—or just lettuce—instead of the mix?
Our greener greens are all mixed together, but if you ask, we'll do our best!

Can I get croutons on my salad?
Yes you can and we are happy to give them to you at no extra charge — just ask!

Are your salad dressings gluten free?
Yes they are! All of our salad dressings are gluten free, and as long as you do not get croutons, your entire salad can be gluten free! For more information on nutrition or allergens in our dressings, please visit our Nutrition Calculator page.

Miscellaneous

Why are you called “Potbelly?”
Potbelly Sandwich Shop began in 1977 as a small antique store in Chicago's Lincoln Park neighborhood, where the owner also refurbished antique potbelly stoves. During the late 1970s, the owners decided to try and boost business by making sandwiches for their customers. The sandwiches were a hit, and the small antique shop was transformed into an old-fashioned, neighborhood-friendly sandwich joint named after the stove. And the rest is history! Learn more about our story.

How do I order at Potbelly?
When you visit one of our neighborhood sandwich shops, you’ll order first and pay last. Here are five easy steps on How to Potbelly:
1. Choose your sandwich & bread or order your salad. You can get your sandwiches on Regular or Multigrain bread—Order it “Thin-Cut” for about 1/3 less bread! Order your salad at the beginning of the line too. Want a soup or shake? Order now and we’ll
have it ready for you when you pay.
2. Any extras? Add bacon, mushrooms, cheese, extra meat or double meat. (Prices posted in shop.) Feel free to change the cheese or
any of our meats—our sandwiches and salads are made to order!
3. Now your sandwich goes through our oven where it warms to toasty perfection! Follow along past the chips to have your
sandwich toppings added, or to have your salad prepared!
4. Choose your sandwich toppings or tell us what you want on your salad Our sandwich toppings are Mayo, Mustard,
Hot Peppers (our very own!) Lettuce, Onion, Tomato, Pickle, Oil, & Italian Seasoning
5. Pay and enjoy your meal! Pick up your soup and shake here too. It’s just that easy!

What is the Potbelly Promise?
We choose high quality meats, cheeses and veggies, then slice, cut and chop them ourselves. Our sandwich makers build amazing toasty sandwiches to order and get you through the line really fast. While every Potbelly Sandwich Shop is unique, they all have friendly folks behind the counter that will make you feel at home. Our Promise. Fresh. Fast. Friendly. (Check out the full Potbelly Promise)

Do you offer catering?
Potbelly does cater! Please visit our Catering page for all catering information. Please note that our brand new shops may not begin catering right away. Feel free to contact your Neighborhood Shop for more details.

Does Potbelly deliver?
You can have your Potbelly sandwiches and salads delivered to your office or door from most of our locations. Look up your Neighborhood Shop to see if your favorite Potbelly delivers, check if you're in the Delivery Zone or to confirm hours of delivery. Please note that newly opened shops may not begin delivery right away. If you have any questions, please contact your shop directly.

I've got a question about online ordering, who can I talk to?
We are always updating our online ordering process and value your questions and feedback! Check out our Online Ordering Questions for answers to the most common questions. Or, please feel free to contact us and we'll do our best to get you the answer.

How can I submit a donation or sponsorship request?
All donation requests should be submitted online through our Donation/Fundraiser page. Due to large volume of requests, we ask that you submit requests at least 45 days prior to your event. You may submit your request here: www.Potbelly.com/TalkToUs/DonationRequest.aspx.

Where can I order or find out more about Potbelly Gift Cards?
Please check out our Gift Card page.

How can I get a job at Potbelly?
Learn about the day in the life of a Potbellian, check out job openings, and apply for a job on our Career Opportunities page.

Do you franchise your stores?
Visit our Franchise page for more information.

How can I suggest/request a location for a new shop?
If you own a site that you wish to submit detailed information about, please email our Real Estate Team at realestate@potbelly.com, and be sure to include any site information, details, pictures, etc. of your location(s). However, if you want to suggest a new neighborhood where you would love to see a shop, we're always glad to hear about great locations! Let us know where you’d love to have Potbelly go next on our Talk To Us Page.

Where is the Potbelly Support Center located?
Potbelly Sandwich Shop
222 Merchandise Mart Plaza 23rd Floor
Chicago, IL 60654

How do I contact someone directly at the Support Center?
Call our Support Center office at 312-951-0600 for a directory or to speak with our receptionist, who will gladly help you get in touch with the person you're trying to reach!

How can I purchase Potbelly hot peppers, mustard, shirts or hats?
Our retail items are available for purchase within our shops. Use our Shop Locator to find the shop closest to you.

How do I get the skinny on all of the latest Potbelly happenings?
Get the latest and greatest info when you sign up for the Inside Scoop! Sign up today to receive information about your local Potbelly or one that's on the way, You'll also be among the first to know about other exciting Potbelly Sandwich Shop events.

Do you have an app that lets me order from my phone?
We do have an app for Android phones—just visit Google Play and search for Potbelly. If you're on an iPhone, we are working on an app, but until we have it ready just visit http://m.potbelly.com.

Are you on GrubHub or Seamless?
We're on both, but in limited areas. We're testing GrubHub for some of our Chicago neighborhood shops, and we've got Seamless in New York and Chicago.

Do you do coupons, discounts, or frequent customer programs?
We believe in offering high quality products at a fair price to our customers. Discounting most often results in higher prices for customers, which we want to avoid.

How do I apply to be a Musician?
You can apply to play in our shops right here: http://www.potbelly.com/Company/CareerOpportunities.aspx. Just enter “Musician” and your location, and click Search. You can also speak to the General Manager at your neighborhood shop.

Where do I find out about the soup of the day?
Our Soups of the Day are listed on each shop’s page. Just Find your Neighborhood Shop, then click on Shop Details. You may have to scroll down a bit for the Soup Menu.

Can I get your cookie recipe?
The recipe for our cookies is like a treasured family recipe ... a well guarded secret! Why don’t you come on in for a fresh cookie today?

Are you on social media?
We sure are! Like us on Facebook, Follow us on Twitter, or Connect with us on Google+!

       
           
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