How do I find nutritional and allergen information on your website?
You can find out nutritional values and allergen info for our menu items by visiting our Nutrition Calculator page. This section of our site also has a form that is downloadable with allergen information.
How can I get a list of ingredients in your food?
If you are wondering about ingredients due to an allergy or food preference (i.e. you are a vegan), please check out our Nutrition Calculator page for PDFs that include nutritional info, vegetarian/vegan designations, and an allergen listing. For any other questions, please feel free to contact us and we'll do our best to get you the answer.
Is your bread vegan?
Our Regular bread is vegan. Our Multigrain bread has honey in it, so it is not vegan.
What do the calories on your menu board include for each sandwich?
The calories on our menu boards include whatever is listed in the description of the sandwich, such as bread, meat(s) & cheese. Toppings are not included, but you can use our Nutrition Calculator to get calories for your particular sandwich order. Please note: our Regular and Multigrain breads have the same calorie count.
How can I find out the calories or nutrition on an individual part of my sandwich or salad?
You can use the Nutrition Calculator to build your sandwich or salad, then underneath the Nutrition Facts section, click on "Add to My Meal," then "Show Full Meal." You will then see a pop-up window with the breakdown of everything you have added to your meal.
Are you doing anything to reduce the sodium levels in your food?
We are always working with our venders to ensure that our food remains tasty and wholesome, and sodium plays a part in each. We understand you may have a desire for lower sodium options and we are constantly looking for ways to give our customers exactly what they want. This is an area that we are exploring with our vendors – so please stay tuned.
Grilled Chicken Mediterranean and Mediterranean Sandwich
What's on the Grilled Chicken Mediterranean?
This sandwich comes with Grilled Chicken, Zippy Hummus, Roasted Red Peppers, Feta Cheese, Artichoke Hearts, and Cucumbers.
Why is the Grilled Chicken Mediterranean $1.00 more than the Mediterranean?
The additional cost is for the Grilled Chicken, which comes along with the other great Mediterranean Sandwich ingredients: Zippy Hummus, Roasted Red Peppers, Feta Cheese, Artichoke Hearts, and Cucumbers.
Can you make the Grilled Chicken Mediterranean into a salad?
You sure can! Just tell us which ingredients you want on your salad and we can customize one for you.
Is the Mediterranean sandwich a permanent sandwich on the menu?
Yes, this sandwich is available in most Potbelly shops permanently! We are always listening to our customers, and we heard overwhelming feedback that there was desire for more delicious, crave-worthy ingredients in our vegetarian sandwich.
I'm a Vegan. Can I still order the Mediterranean?
No problem! All you have to do is ask for a Mediterranean on regular bread (our multigrain bread has honey in it so it is not vegan friendly) with no feta cheese, and the sandwich is vegan!
What happened to the Vegetarian Sandwich?
The Vegetarian sandwich has moved to our Underground Menu. You can still order it at any time, but we'd love for you to try the new sandwich and let us know what you think!
Why does the Mediterranean cost more?
The Mediterranean is made with premium ingredients — zippy hummus, feta cheese, artichoke hearts, roasted red peppers and cucumbers, all of which cost a little more than our traditional toppings.
What makes your hummus "zippy?"
Our hummus is made with some of the oil from our hot peppers to add a little spice. If you're not sure whether you'll like it, just ask for your hummus on the side. If you're a fan of our peppers, you'll love our hummus.
Can I get artichoke hearts or roasted red peppers added to a different sandwich?
Yes! There will be a $0.50 extra charge for each of the premium ingredients but we'd be happy to provide you with a made-to-order sandwich.
Can I get Hummus on any sandwich or as a side to my meal, and if so, how much would it cost?
Of course you can. We love our hummus, and we're glad you do too! Adding hummus to your sandwich or on the side is $1.00. Ask for it when you get the toppings on your sandwich, or ask your friendly cashier to get a side for you.
I've been adding Chicken to my Mediterranean since the sandwich first came out. Is this sandwich different?
It's the same sandwich, we just wanted to make sure all our customers knew they could our delicious Mediterranean sandwich with or without grilled chicken. We are glad to hear you like it!
What if I don't want one of the salad toppings, can I leave it off?
Of course! All of our salads are made to order. Just tell our team what topping you don't want and we'll be happy to oblige.
Can I swap Feta Cheese for Blue Cheese in my salad?
You sure can! You can ask for our salad made with any of our cheeses.
I'm a vegetarian. Do any of your salads come without meat?
Our salad menu has lots to offer our vegetarian fans! Our Chickpea Veggie Salad has loads of chickpeas (not only yummy, but full of protein) and is topped with fresh cucumbers, grape tomatoes, diced red onions, crumbled blue cheese and chopped eggs. Or we can make you an Uptown without the chicken for a delicious vegetarian feast filled with fruits, nuts and cheese. And if you want something else, just let us know. We're happy to help you get the salad you crave.
Are your salads made with Romaine Lettuce?
Good question! We use a mix that is 70% romaine and 30% iceberg. And while the lettuce may appear light in color at times, that's just the romaine hearts. It's always 70/30, and it's always delicious.
Can I get croutons on my salad?
Yes you can and we are happy to give them to you at no extra charge — just ask!
Are your salad dressings gluten free?
Yes they are! All of our salad dressings are gluten free, and as long as you do not request croutons, your entire salad can be gluten free! For more information on nutrition or allergens in our dressings, please visit our Nutrition Calculator page.
Are there Anchovies in the Caesar Dressing?
While many Caesar dressings do include anchovies, at Potbelly we chose a recipe that does not include any fish products. For more information on nutrition or allergens in our dressings, please visit our Nutrition Calculator page.
What does "all-natural chicken" mean?
When we say "all-natural," we're talking about how the chicken is prepared. Our chicken has no artificial chemicals, preservatives or ingredients and is minimally processed with no added fillers. In other words, it's chicken the way you would make it. We take pride in serving only the finest quality all-white breast meat, hand-cut every day in each of our stores for maximum flavor and freshness.
I've got a question about online ordering, who can I talk to?
We are always updating our online ordering process and value your questions and feedback! Check out our Online Ordering Questions for answers to the most common questions. Or, please feel free to contact us and we'll do our best to get you the answer.
How can I submit a donation or sponsorship request?
All donation requests should be submitted online through our Donation/Fundraiser page. Due to large volume of requests, we ask that you submit requests at least 45 days prior to your event. You may submit your request here: www.Potbelly.com/TalkToUs/DonationRequest.aspx.
Where can I order or find out more about Potbelly Gift Cards?
Please check out our Gift Card page.
How can I get a job at Potbelly?
Learn about the day in the life of a Potbellian, check out job openings, and apply for a job on our Career Opportunities page.
Do you franchise your stores?
Visit our Franchise page for more information.
How can I suggest/request a location for a new shop?
If you wish to submit detailed information on a potential real estate site, please email our Real Estate Team at firstname.lastname@example.org, and be sure to include any site information, details, pictures, etc. of your location(s). However, if you just want to suggest a new area, we're always glad to hear that our fans want us in their neighborhood! Feel free to help us along by suggesting locations on our Feedback page.
Where is the Potbelly Support Center located?
Potbelly Sandwich Shop
222 Merchandise Mart Plaza 23rd Floor
Chicago, IL 60654
How do I contact someone directly?
Call our Support Center office at 312-951-0600 for a directory or to speak with our receptionist, who will glady help you get in touch with the person you're trying to reach!
Do you do catering?
Potbelly does cater! Please visit our Catering page for all catering information. Please note that shops in our newest markets may not begin catering right away. Feel free to contact your Neighborhood Shop for more details.
Does Potbelly deliver?
We sure do! You can have your Potbelly sandwiches and salads delivered to your office or door from most of our locations. Look up your Neighborhood Shop to see if your favorite Potbelly delivers, check if you're in the "zone," or to confirm hours of delivery. Please note that newly opened shops may not begin delivery right away.
How can I purchase Potbelly hot peppers, mustard, shirts or hats?
Our retail items are available for purchase within our shops. Use our Shop Locator to find the shop closest to you.
How do I get the skinny on all of the latest Potbelly happenings?
Get the latest and greatest info when you sign up for the Inside Scoop! Sign up today to receive information about your local Potbelly or one that's on the way, You'll also be among the first to know about other exciting Potbelly Sandwich Shop events.
Do you have an app that lets me order from my phone?
We don't have a special app, but your phone can interact with our website, which will certainly allow you to place orders online! If you set up a favorite order you can even take advantage of our new one-click ordering so your sandwich will be ready when you get to our shop!
Are you on GrubHub or Seamless?
We're on both, but in limited areas. We're testing GrubHub for some of our Chicago neighborhood shops, and we've got Seamless in New York and Chicago.