(Updated November 4, 2016)
The Information We Collect
We only collect personally identifiable information about you when you provide it voluntarily, by entering information on our Website, through our mobile apps or giving information to us in another way. For example, personal information may be collected when you order products, enter contests, vote in polls or otherwise express an opinion or subscribe to one of our services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. The types of personally identifiable information that we may collect include: name, address, email address, telephone number, fax number, credit card information, birthday and information about your interests in and use of various products, programs and services.
We also may collect certain non-personally identifiable information, such as aggregated data and anonymized data. For example, Potbelly may automatically collect website use information about the type of browser you are using, the type of operating system, domain name and information about your internet service provider.
How We Use the Information
We may use the information you provide about yourself to fulfill your requests for our products, programs and services. With your permission, we may also use the information to communicate with you about our promotional offers, events or for other marketing purposes.
In the event of a merger, acquisition, financing or sale of assets or any other situation involving the transfer of some of all of our business assets, Potbelly may disclose your personal information to those involved in the negotiation or transfer.
Collection of Information by Third-Party Sites
Our Website may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Our Websites may also use web beacons or pixel tags, which are electronic images that may be used on our Websites or in our emails. We use these tools to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
Our site is not intended for use by children under the age of 13. Potbelly does not knowingly request or collect personal information from children under the age of 13.
Our Commitment to Security
We have put in place appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online. While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
We may change our policy from time to time. Please check our policy frequently for changes.
Gift Card Return Policy
Potbelly gift cards are non-refundable and cannot be redeemed for cash.
You have several options for updating or changing your personal information and how Potbelly communicates with you. Here are some of the ways you can request changes:
- Follow the "unsubscribe" instructions at the bottom of email marketing communications to opt-out of receiving promotional emails.
- Follow the “Update Your Information” instructions at the bottom of email marketing communications to manage your contact information (SMS text, email and postal address) preferences.
- Text “STOP” to 43744 to opt-out from promotional SMS text messages.
- Contact us at Talk To Us.
You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or services on our Website.
With the Potbelly Perks app you’ll be able to order ahead, pay seamlessly, and earn amazing perks. Save time & skip the line by ordering via the app and we’ll have it ready when you arrive. Plus you can pay just by scanning your phone at the register—no wallet required! Best of all, the more you visit, the more rewards you’ll earn. Click here for the full terms and conditions of the Potbelly Perks program.
Questions and Feedback
Speaker of the House
Potbelly Sandwich Shop
111 N. Canal St. Suite 850
Chicago, IL 60606